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Amish Singhal, CSM, CSPO, SAFe® 5 Agilist
Management Consultant | Product Strategy | Digital Transformation | Customer Experience I Operational Delivery
About
Amish Singhal is a seasoned IT professional with over 13 years of experience in Information Technology and Product Development and Delivery Management. He is currently working as a Senior Manager - Strategic Initiatives at Genpact. Amish is a Thought Leader and Catalyst for Change and Innovation, with a proven track record of aligning teams and prioritizing features/resources to deliver an excellent product. As a Customer Experience Product Manager at Adobe, Amish was responsible for all product development, deliveries & people management. He developed and drove initiatives in line with the ethos of the organization to deliver engaging services to clients and its staff. He has the ability to build a strong Customer-Centric Product Vision and create simple solutions to complex problems with competing priorities. Amish is detail-oriented, with an eye for user interaction beyond the veneer of the GUI and comfortable with delving into the product, the platform, and the implementation details. He is a self-starter with a high degree of self-direction and independent drive. He applies a powerful blend of technology, market/business systems analysis, software development, P&L management, and leadership skills to optimize processes, drive rigorous product development efforts, and introduce major technology and content enhancements. Amish is a Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), and SAFe® 5 Agilist. He has worked in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning, development, through to launch. He has experience in product management, software engineering, research, and integration. Amish has a Bachelor of Computer Applications (BCA) from Dr. B. R. Ambedkar University, Agra, and a Senior Secondary degree in Business/Commerce, General from St. Johns School. He always strives for quality and applies process and discipline towards optimizing performance. His main objective is to provide inspirational leadership to the team on the projects and successfully meet the requirements of the clients utilizing the latest technology, processes, and applications.
Education
• dr. b. r. ambedkar university agra
• st johns school
Companies
• infosys
• genpact
• adobe
• campuseai
• royal bank of scotland business
• iyogi
• teleperformance
• cvent
• ibm
Experience
18.8 Years
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Experience
Principal Consultant - Xperience, Transformation & Innovation Practice
infosys | Gurugram, Haryana, India
2022 - Present
Business Manager - Corporate Security Services
royal bank of scotland business | Mumbai Area, India
2012 - 2012
Skills
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BPO
Business Analysis
Business Development
Business Process
Business Process Improvement
Call Center
Call Centers
Coaching
Collaboration
Consulting
CRM
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Support
Data Mining
Design
Employee Engagement
Employee Training
financial services
Go-to-market Strategy
html 5
HTML5
Human Resources
Information Technology
Integration
IT Recruitment
IT Service Management
ITIL
Leadership
Management
market research
MIS
operations
Operations Management
Organizational Development
Outsourcing
Performance Management
Pre-sales
Prioritization
Process Improvement
Product Development
Product Management
product manager
Program Management
Project Management
Quality Assurance
Recruiting
Recruitments
Research
Research Scientist
Resource Management
Retail
Routing
SaaS
Sales Operations
SAP
Screening
Service Delivery
Six Sigma
Sla
Soft Skills
Software Engineer
Sourcing
Strategy
strategy
Talent Acquisition
Talent Management
Team Building
Team Leadership
Team Management
Technical Recruiting
Training
Training Delivery
Transition Management
Vendor Management
Vision
Contact Details
Email (Verified)
amiXXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXXXXEducation
dr. b. r. ambedkar university agra
BCA
2000 - 2003
st johns school
Senior Secondary
1996 - 2000
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